I just spoke to a Rogers Internet rep (+30 minute wait), and after going through all the options, details and his complete inability to do anything beyond what his computer screen allows him to, I pointed out that: a few years ago I paid for high speed internet and only the internet seed. But now (we all) pay for the speed + bandwidth + overage fees + the modem rental + cancellation fees + downgrade fees + setup fees. Fees for everything, including a damned paper invoice. (oops I swore!)
His reply: “I’m sorry that you feel like that, but that’s how business is done now.”
I asked, “How is THAT good customer service?” I mean really, is that the best reply the company has to that? I don’t like it, so sad. Deal with it. I AM A ROBOT; NA NOO NA NOO. Read the rest of this entry »







